Septic failed? First 24 hours

Common on older lots in Deschutes River Woods, Tumalo and south county. Here is the order of calls.

1. Stop the water

No showers, laundry or flushing. Every gallon goes into a tank that is already full.

2. Call a licensed pumper

A DEQ-licensed septic pumper empties the tank today. We pump portable toilets, not septic tanks.

3. Call us before noon

A standard unit is on the driveway the same day inside Bend. No emergency fee before noon.

4. Add a hand wash station

If the well is also down, a 22-gallon station covers hand washing for the week.

5. Keep it as long as the repair takes

Deschutes County permits the new system; the unit renews every 28 days until you call. (541) 208-0264.

Read the full guide