Rental terms and cancellation policy

Plain-language terms for every Tony Rental Works rental. These are the same terms printed on the invoice you e-sign.

Booking and payment

A rental is confirmed when the invoice is signed and paid in full by card. Weekend packages are paid before delivery. 28-day rentals are paid at the start of each cycle; the card on file is charged for each renewal unless you call for pickup before the cycle ends.

Accepted cards: Visa, Mastercard, American Express, Discover.
Contractor accounts: net 15 invoicing after two completed, paid rentals and a signed credit application.
Oregon has no sales tax. No fuel surcharge or card fee is added.

Cancellation and refunds

Cancel at least 24 business hours before the scheduled delivery day for a full refund. Cancellations inside 24 business hours are refunded minus the delivery charge. Refunds post to the original card within 5–10 business days. Rescheduling to another date is free when done 24 business hours ahead.

Business hours for this purpose are Monday–Saturday, 7 AM–7 PM. A Saturday event cancelled on Thursday afternoon is a full refund; cancelled on Friday morning, the delivery charge is kept because the truck is already loaded.

Delivery, placement and access

Units are delivered 7 AM to 5 PM on the agreed day, or the day before an event. The spot you choose must be level and within 15 feet of where a 26-foot service truck can park. A blocked gate or unsafe access on delivery or service day is billed as a trip charge.

Delivery window is 7 AM–5 PM on the agreed day. Event units are delivered the day before the event.
You choose the spot. The pad must be level and within 15 feet of where a 26-foot service truck can safely park. Units are not placed on soft landscaping that cannot carry the service truck hose, under power lines lower than 14 feet, or in a public street without the required City of Bend right-of-way permit.
Locked gates, dogs, parked vehicles or no safe access on delivery or service day result in a trip charge equal to the delivery fee, and the service is rescheduled.
You are responsible for underground utilities, sprinklers and pavers under the placement; the driver follows your marked spot.

Servicing and renewals

Every 28-day rental includes one service visit per week on a fixed weekday. Weekend packages include no mid-rental service unless it is added. Rentals renew automatically every 28 days until you call for pickup, and billing ends on the pickup date; a cycle that has started is not prorated.

28-day rentals include one service visit per week on a set weekday. Extra visits are billed per visit.
Weekend packages do not include mid-rental service unless added to the invoice.
Pickup is never automatic. Call to schedule pickup; the unit is removed within two business days and billing ends on the pickup date. A cycle that has started is not prorated.
The unit may be moved only by Tony Rental Works. Call for relocation on a jobsite; relocation during a scheduled service visit is free.

Damage and responsibility

You are responsible for the unit while it is on your site. Tipping, graffiti, fire, broken doors or seats, and foreign objects in the tank are billed at repair or replacement cost, with photos and an itemized invoice. Ordinary wear and normal use are never billed.

You are responsible for the unit while it is on your site. Tipping, graffiti, fire damage, broken doors or seats, and foreign material in the tank (rags, wipes, construction debris, chemicals) are billed at the repair or replacement cost, photographed and itemized.
Tony Rental Works is not responsible for damage to driveways, lawns, pavers, sprinklers or landscaping on the route you chose to the placement spot, beyond ordinary care.
Lost padlocks supplied by us are billed at replacement cost.

Weather and winter

From November through March every unit gets antifreeze at delivery and at each weekly service. If snow closes a road or leaves a residential street impassable, service moves to the next passable day. The rental period is not extended for weather delays, and wind anchors are free on request.

From November through March units receive antifreeze during service. If a road is closed by snow or the city plow priority leaves a residential street impassable, service shifts to the next passable day and the rental period is not extended. Wind anchors are available on request.

Questions about these terms

Questions about these rental terms go to Tony Rental Works by phone at (541) 208-0264 or by email. Dispatch answers Monday through Saturday from 7 AM to 7 PM. These terms were last updated on October 10, 2026, and they match the terms on every signed invoice.

Call (541) 208-0264 or email info@bendportapottyrentals.com. Terms last updated October 10, 2026.